Privacy help

What do I need to do?

My login details don't work any more

I would like to change my mind

I would like to access my data


What do I need to do?

To provide our services we need to process personal information (as defined under GDPR) as described in our Privacy Notice and the iKAAN Terms of Service.

Many of our website's features, such as our knowledgebases, are only available when you login. If you wish to use those features, you will need to do the following. Watch the video below to see how (best viewed in fullscreen mode).


Accept cookies

Cookies are necessary for being able to log in to the website. You won't be able to log in if you refuse cookies or haven't agreed to allow them. Once you've done this you shouldn't have to repeat it unless you clear cookies from your browser, use another browser or don't visit the site for a long time. 

Consent to information processing

To provide you with a service we need to process some of your personal information (e.g. your name).  By asking for your explicit consent in this way, we can a clear record of who has consented and when. You only need to do this once - when you first log in to the website. 


My login details don't work any more

If you have refused to accept cookies, you won't be able to log in. Click on 'Reconsider cookies' in the top-right of the website, then agree to cookies. 


I would like to change my mind

To remove cookies

If you have previously accepted cookies, go to the top-right corner of the website and click "Remove cookies". You won't be able to log in if you refuse cookies or haven't agreed to allow them. 

Remove consent to information processing

You have the right to request erasure of your personal data. To do this:

  • On the main menu click Privacy
  • Click Request my personal data
  • Enter your email
  • Change the request type to Remove
  • Click Submit

I would like to access (request) my personal data

You have the right to access data which we hold about you. To do this:

  • On the main menu click Privacy
  • Click Request my personal data
  • Enter your email
  • Change the request type to Export
  • Click Submit

 

 

 

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