Operations Manager

Help us build a fairer justice system for children and vulnerable people

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Please note that we are now closed for applications for this post. 

Please click on the headings below for summary information, then download a job information pack for more details.

The benefits


  • £33,500 full time (37.5 hours per week)
  • 8% employer’s pension contribution (can be increased via our salary sacrifice scheme)

Work / life balance

  • 33 days annual leave (including 8 bank holidays)
  • All staff work from home (occasional travel for meetings and events is reimbursed)
  • Potential for flexible working
  • Potential for part-time working

Professional development

  • Support to complete a qualification in work hours (e.g. Chartered Management Institute Level 5 Operations / Departmental Manager).

The role

This is a broad role that involves a balance of planned and reactive elements, for example:

  • Taking responsibility for operational management and adminstration across the charity, both day-to-day and increasing effectiveness, efficiency and sustainability over time
  • Impoving services and internal processes / quality assurance, making best use of technology across operations, data and reporting, and communications
  • Managing relationships with members, suppliers and customers
  • Supporting colleagues leading on strategic projects
  • Contributing to income generation via grants and commercial income 
  • Reporting directly to the Chief Executive
  • If taking this role on a part-time basis, it may be possible to secure administrative support.

About us

  • Appropriate adults (AAs) safeguard the interests of children and vulnerable people in police custody and voluntary interviews, including effective participation, fair treatment and the exercise of rights.
  • As the national centre of expertise, NAAN's mission is to maximise the effectiveness of AAs.
  • We work with practitioners, providers, commissioners, academics and policymakers, providing leadership and support to a network of 100 member organisations (including around 2,500 AAs).
  • Our activities include standards, training, qualifications, online and physical events, resources, e-updates, advice, research, policy and strategic advocacy
  • NAAN was formed in 1994 and has been a registered charity since 2004
  • We are a small national charity (two existing employees), with a focus on England and Wales (we do not cover Scotland)
  • With strong financial foundation and a new strategy in place, we have plans to grow our impact through both grant and earned income.
  • See the information pack for a more detailed role specification. 

About you

  • You have a broad skill set, flexible attitude and an ambition to play a leading role in a charity
  • You have significant experience coordinating a project, service or organisation
  • Your areas of interest and strength include organisation, planning, quality, problem-solving, information technology, written and verbal communication
  • You have the confidence to act unilaterally and the judgement to know when to involve others
  • Curious and reflective by nature, you love to learn and to share knowledge
  • You will work well in a small and geographically dispersed team with a culture of high trust, flexibillity and mutual support
  • See the information pack for a more detailed person specification. 

Equality, diversity and inclusion

  • We are committed to equality and increasing our diversity
  • We are conscious of the role of privilege and power in people's experience of the criminal justice system, in the AA role, and in our organisation - including in the recruitment and development of our team
  • This role is open to all who meet the essential criteria and no person will be discriminated against
  • We actively encourage applications from groups currently underrepresented in our organisation and leadership positions in the charity sector, including but not limited to women, people from ethnic minorities, LGBTQ+ people, people with disabilities and those with lived experience of the criminal justice system, people returning to work
  • Where more than one candidate is equally well qualified, we will apply postive action in relation to groups that experience disadvantage or are under-represented
  • Non-graduates and graduates are equally welcome
  • People transferring from another paid role, and those returning to work after an extended period are equally welcome
  • We are committed to 'showing the salary' for roles to help tackle discriminatory practices in the setting of pay
  • Our equalities monitoring form is anonymous and can be completed at any time before the deadline (it will not be linked to you at any point)
  • If you require reasonable adjustments for the recruitment process, please let us know at This email address is being protected from spambots. You need JavaScript enabled to view it..

Job information pack

Please download and read the information pack before applying.

While we have provided summaries above, the information pack contains the detailed role and person specification you'll need to make an application.

Click below to download the Operations Manager job information pack. 



1. Submit an application 

Please email both of the following (together) to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on 6th September 2021.

  1. Your CV (maximum 3 pages)
  2. A supporting statement (maximum 2 pages). 

Shortlisting will be based on your CV and supporting statement. Please note that a supporting statement is not the same as a brief cover letter/email (see the information pack for guidance on what to include). 

2. Complete an equalities monitoring form (optional)

We would be very grateful if you could complete our online equalities monitoring form (it is not mandatory). 

It is anonymous: your name will not be requested and there will be no way for us to attach the information to your application. It does not have to be done at the same time as your application (but please complete it before the deadline). 

Click below to complete the equalities monitoring form

Complete form 

3. Next steps

We will inform all applicants whether they have been shortlisted by 5pm 10th September at the latest.

The information pack includes further guidance on the process. 

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